SUPPORT SERVICES

 

Comprehensive Support of Administrative Applications for Financial & Human Resources Processing
CECC believes system support is more than just program maintenance. Its support staff possess a unique blend of technical and business expertise to resolve the immediate and long-range concerns of the members. Educators, analysts, testers, documenters and programmers are all available to provide a truly powerful support mechanism.

CECC believes each member should receive total system support services based upon the members' unique needs. Support services range from telephone support to online data analysis from business issues to technical issues. These CECC staff assist the membership's staff in resolving immediate problems and in developing strategic plans which focus on the member's service needs.

Users may attend a wide variety of scheduled classroom courses taught by CECC staff. Customized and on-site training services are available to assist members in meeting their specific objectives.

Documentation goes hand-in-hand with all CECC software releases and updates. It is a CECC policy that neither of these will occur without documentation. All CECC user documentation is written and structured based on processes common to most educational business offices.

Technical user groups, education, and documentation are also part of CECC's support services. These services assist member's information technology staff with CECC system implementation, updates, and operations.

Conversion, Installation, Custom Programming
All of these services are standard procedure when new members elect CECC as their software solution. On-site conversions and installations are part and parcel of the initial "start-up" package. Customized plans are developed based upon the unique needs of each new member.

 

 

For more information on the California Educational Computer Consortium, please contact Melita Crowell or call (909) 386-2700.